Frequently Asked Questions
Your guide to premium home fixtures and seamless shopping.
What is the typical shipping timeframe for large fixtures?
Most orders are processed within 1-2 business days. Delivery for standard items typically takes 3-7 business days, while oversized items like bathtubs may require 7-14 business days via specialized freight carriers.
Do you offer a warranty on DeerValley products?
Yes, we provide a comprehensive limited warranty on our products, covering manufacturing defects in materials and workmanship. Specific warranty durations vary by product category, such as ceramic sinks versus acrylic tubs.
What is your return policy if I am not satisfied?
We offer a 30-day return policy for most items in their original packaging and unused condition. Please contact our support team to initiate a Return Merchandise Authorization (RMA) before shipping items back.
How do I care for and maintain my ceramic sink?
To maintain the luster of your ceramic sink, we recommend daily cleaning with a soft cloth and mild soap. Avoid abrasive cleaners or scouring pads that can scratch the non-porous glaze.
What should I do if my order arrives damaged?
Please inspect your shipment immediately upon arrival. If you notice any damage, document it with photos and contact our customer service within 48 hours so we can arrange a replacement at no extra cost.
Are installation services included with my purchase?
DeerValley provides high-quality fixtures and detailed installation guides, but we do not offer direct installation services. We recommend hiring a licensed professional plumber or contractor for all installations.